Hyundai Motor Finance

The customer service experience with Hyundai Motor Finance has been incredibly frustrating. I recently submitted a request to update my vehicle title due to a name change after marriage.

I followed the process exactly as instructed on their website, including uploading all required documentation.

Initially, I received a few emails especially after I mistakenly submitted the wrong DMV information. I quickly corrected the issue and provided the right details. I also visited my local DMV, submitted all necessary paperwork, and paid the required fees for the name change.

After three months with no updates, I contacted Hyundai Motor Finance directly. To my surprise, I was told that my request had been rejected without any formal notice or communication.

When I asked why, the representative said it was because I missed a deadline. She claimed the request was submitted on January 20, 2025, and rejected just 10 days later, on January 30.

This was news to me. At no point did the website mention a 10-day deadline, and I never received any notification about such a requirement or that my request had been denied. When I asked how I was supposed to know about this deadline, the representative simply suggested I start the entire process over.

This experience has been incredibly frustrating.

There is a clear lack of transparency and communication in their customer service process. If Hyundai expects customers to meet tight deadlines, they need to clearly communicate them and provide timely updates not let customers find out months later on their own.

Very disappointed.

Issues like this make me seriously reconsider ever doing business with Hyundai again, even if it means never buying another one of their vehicles. Very disappointed.

Title

Needs for dealer to have for trade-in of automobile. I need the new title. Need title, need title.

I contacted HMF to request a payment deferment as I had a financial setback and I was trying to work out a payment. I questioned the $2,600 bill I received. The customer service rep was extremely rude, and when I asked for a supervisor, he told me, 'We're going to repo your car.' I woke up this morning to my car being repossessed.

You have not been able to figure it out for years. NOW you ask for my help?

Get a life. Call me if anyone there really cares

Adela hung up on me; Andreas gave me collections number of 800-523-****. I am looking to speak with someone in customer service!

I am 1 payment behind, and when I called to ask for a payment deferral, they said no, you don't qualify, and your car is going to be repossessed. No help, no direction, either you pay it all or we're taking your car.

I know places that wait at least 2 months before trying to take your vehicle. Because of this, I will never, ever own another Hyundai

I'm not able to pay, the reason is that I can't work anymore, that's why I took early retirement, so I would like to ask you to tell me what to do with the car

Tengo varios carros con Hyundai, pero nunca había tenido esta financiera y te tratan de lo peor. Muy mal servicio, recomiendo no agarrar para nada esta financiera.

I would not recommend anyone to use Hyundai Finance as an option to purchase a vehicle. All other competitors do offer up to 3-4 payment assistance during the term of your contract.

But not these guys here. Life happens and sometime people need help.

I returned my lease under the mileage agreed to. HMF sent me a bill with the mileage over what I turned it in with.

I agreed to pay all lease end fees except the mileage fee and they said theyd accept that while we figured out the issue. I made the payment and they partially applied it to the mileage against my knowledge and against what we had agreed on.

They are modern day corporate pirates! I cant stress that enough

Initially I thought they were just having a bad day getting my new car set up in the system and the glitch would settle out. But nope 1 year and 6 months later and they still manage to lose 1 out of every 3 payments.

So, I bank with chase, and I schedule a payment on the first Friday that is at least 6 days before my payment is due. Chase EFT pays may bill on that day, and typically Hyundai receives the payment 24 hours later, so 5 days early. But at least once every 90 days I get a nasty gram that I have not made my payment. Then you have to call in and they route you directly to collections, after yelling at that boso for 10 minutes theu begrudgingly kick me to customer service, who goes through everything all over again.

and then I have to go online and get proff that they cashed my EFT Payment so I can emai it to them and they can find out which account their fat finger assoicate actually put the money in.

You would think they would have a Robot Receive the payment automatically, based on all the information Chase bank send them which includes the Hyundai account number. But no somehow they magically click the wrong box and my payment is credited to someone else account.

My first Hyundai was a 2005 Tucson that lasted 17 yrs until I was broadsided & it was totaled. Really liked that great car, so I returned to same dealership and opted for another Tucson.

On advice, I chose to lease rather than buy. The signing went well & soon was on auto-payment. 2022 Tucson was blinged out with many futuristic features. I am of a certain age, but do appreciate inventiveness.

The car was a challenge, yet quite fun, Then I discovered new Tucson was wider than old Tucson. Was very careful pulling in & out of garage. Did not know that Hyundai promoted bigger dimensions as selling point. Then during an errand run, I spied a Hyundai Kona on the road!

I had never heard of that model! I checked it out at dealership and was so taken with it that I asked if I could turn in my 2022 Tucson and get a new 3-yr lease on the Kona. Dealer was amenable and soon I was signing Kona lease docs, as I did 2.5 yrs ago for the Tucson. Financial officer & I agreed on upfront payment enough to make 1st lease payment with remainder used to bring down monthly payment.

Dealership financial officer calculated monthly payment amount for Kona 3 yr lease with Hyundai Motor Finance [HMF]. I asked if could set up payments through a local bank, but he said HMF stipulated that all lease contracts had to be set-up with them. Only an out-right sale could be handled locally. I am of an age where in 3-years, my children might be asking for my keys, so leasing seemed practical.

I said I wanted to be on auto-pay as I had been for both of the Tucsons. He said I'd have to wait until Hyundai sent an initial statement with account # on it, and then I could go online and set up the account method of payment. So on 5/24/24 I made 1st payment at dealers & drove Kona home. Knowing payment #2 was due 6/24/24 & no statement had arrived, I called dealership at least 3 times before then to see if they could contact Hyundai Motor Finance [HMF], on my behalf, but dealer repeatedly said I should be patient.

To me this seemed to be a non-customer friendly response, but I did wait for said statement. Statement finally arrived 6/29/24 5 days after date due! It said in addition to the "missed" payment, I was being charged an add'l $20 late fee! I was not happy and I attempted to contact HMF to explain the goings-on.

It is no exaggeration to say I spent the next 3+ hours trying to reach a contact by phone. Eventually I was connected with several [at least 4] different "customer service" people who transferred me from one to another ineffective problem-solving person. Long waits in between "transfers" with one disconnected call. All throughout this exhausting process, I tried to document all names & times.

Finally one HMF person told me to go online & make payment & it would eventually be straightened out. I tried but could not get Kona acct to display only the paid-up 2022 Tucson acct was shown. I asked HMF employee [named Rey] to check my current account on their end. He did, got same result as I did: only the account for the turned in 2022 Tucson.

He said that he was unable to find the Kona acct # anywhere in the system --- even though HMF had sent me a paper statement with the Kona acct # clearly printed on it. He added that the former Tucson acct was blocking the new Kona acct [?] from system access. Then he said he would have to purge not 'archive'] my 2022 Tucson acct from the system. What else could I do?

I told him to do so if it would move all along. He said it would take time to go into effect. ? Note that I had no problems when leasing the Tucson from same dealership 2.5 ys ago in Jan 2022.

Everyone spoken to on phone was polite but completely ineffective. [Note: Am skipping at least 3 in-person non-productive visits to dealership between 7/5/24 and today 9/10/24]. As of yesterday, 9/9/24, having made 6 monthly HMF payments, I was 2 months ahead of schedule & next should be due 11/24/24. Then I opened an email HMF statement from that said: for Kona acct ending in "0051", for due date 24-SEP-24 amount due was $0.

It was prefaced with this line: "Your latest statement for your 2024 Hyundai Kona is now available. You can view it on HMFUSA.com and also make a payment there." However, my relief was short-lived because the only account that I could display at HMFUSA.com was the one for the 2022 Tucson! This is the same Hyundai account that I was told had to be "purged" by HMF so the Kona acct could be entered. What is going on with HMF?

Dealership told me to wait until 9/24/24 to see if a payment is AUTO-charged on 9/24/24. And then what? Dr said I am supposed to be mindful of my blood pressure and this doesn't help. What can I do?

And, I really do like my Kona itself. So far we're a good match. Hoping to not let this financing mess tarnish my appreciation for it. Personal note: Am 84 yrs old & thought was holding up quite well.

However, this HCF financial mess has taken a toll on me and from reading so many other pissed consumer complaints on the site, I'm

appalled that although Hyundai does make a decent car, it does very little to maintain good relationships with their customers.

Trying to attach screen capture of latest communication from HCF. Hope it works.

Very easy to get what needed to be done. She was very knowledgeable about what my issue was and she took care of it in no time at all.

Im currently off work with an injury. I had shoulder surgery on February 10th.

Looks like Im going to be off work for 6 to 12 weeks. So Im waiting on workers compensation checks