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Hyundai Motor Finance

Hyundai Motor Finance Reviews

www.hmfusa.com
What is your customer experience with Hyundai Motor Finance?

Hyundai Motor Finance Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Hyundai Motor Finance reviews show a 1.7 star rating from 265 reviews; 40% would recommend. Consumers report mostly dissatisfied sentiment, 71% say they won't use HMF again, and 42% urge improved customer service. Price level reported high; many ask for refund or dispute billing.

Key Takeaways for Future Customers

  • Be prepared for billing disputes and persistent customer service issues.
  • Document payments and retain receipts for refunds or payoff questions.
  • Expect delays on titles, refunds, and complaint resolution.

Negative Feedback / Risk Areas

  • Repeated customer complaints about poor customer service and rude reps.
  • Billing errors, payments not applied, incorrect reporting affecting credit.
  • Slow or missing refunds and title transfers; reports of repossession threats.

Positive Feedback

Many reviewers praise the vehicles themselves and note occasional helpful, knowledgeable agents who resolve issues.

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Media from reviews

Hyundai Motor Finance - Harassing phone calls
Hyundai Motor Finance - Harassing phone calls - Image 2Hyundai Motor Finance - Late PaymentsHyundai Motor Finance - PaymentHyundai Motor Finance - Payment SystemHyundai Motor Finance - End of lease WARNINGHyundai Motor Finance - Repossed my car without warning
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Show reviews that mention
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Isaac A Eme

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was deceived and subjected to...

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AI Highlights
  • - Claims deceptive, predatory negotiations by the sales manager led to a higher $70 lease.
  • - Long-time customer seeks a $70/mo reduction.

I was deceived and subjected to predatory negotiations with the sales manager (Mr. Samuel) at Pedder Hyundai Poway, CA.

My wife and I have been your customers for 6 years, multiple leases. I was welcomed as a loyal and repeat customer, which kept my guards down. I am 76 years old.

This resulted in an extra/higher lease by $70/month. I ask to revise/cut my lease payments by $70/month.

Loss:
$2500
Cons:
  • Slow response

Preferred solution: Price reduction

User's recommendation: Waiting for positive outcome on my complaint

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TV V Oci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yorktown Heights, New York

They are fraudsters

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AI Highlights
  • - Claims separate entities; no agreement honored.
  • - Alleges old car was taken and six payments made.
  • - Warns others about Hyundai Finance.

find that they have committed a fraud. Hyundai Finance is allegedly different from Rockland Hyundai.

Therefore, they refuse to honor the agreement made when I leased a brand new car in March 2026. Rockland Hyundai took my old car, paid the last 6 payments... which means it's not an early termination! Hyundai then sold the car and made more money.

I leased a new car and Hyundai once again made more money. Hyundai Finance is committing fraud. My previous contract ceases to exist once a new contract was signed and Hyundai took possession of my old car in 2024. So Hyundai Finance wants to squeeze me for more money.

Hyundai Finance stated that they don't honor the agreement made with the dealership because they are different. I will post this review everywhere. I will make people aware of the fraud that Hyundai Finance is committing. I will ensure that everywhere I post, I will quote Hyundai Finance in saying that they don't honor the agreement a consumer makes with the dealership.

I went into Rockland Hyundai and leased a new car. Zero signs anywhere in the dealership that state that Hyundai Finance is a separate entity from Rockland Hyundai. The manager got my business because they bought my old lease and I signed a new one. Hyundai Finance is committing fraud.

My goal will be to stop people from entering into an agreement with Hyundai. I will speak truthfully of my horrible experience. I will advise people not to do business with them.

Very short-sighted they are. I have a huge family and you have lost a huge amount of business from that alone, and you will lose business when I educate the ignorant consumer (like me) of this bait and switch!

Loss:
$1100

Preferred solution: Full refund

User's recommendation: STAY CLEAR OF HYUNDAI

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2 comments
Guest

I hope in your sales agreement it shows the line item where Rockland Hyundai was paying the rest of the lease.

Guest

Did the dealer call Hyundai Finance and get a payoff quote as you were discussing the trade-in/new purchase? Were you near your mileage limit?

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Clara G Ndu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not a trustworthy finance company

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Updated by user May 08, 2026

I will advise any not to do business with Hyundai Motor Finance.

Original review Apr 23, 2026
In July 2024, I purchased a Hyundai Santa Fe (Calligraphy trim) from *** Hyundai. At the time of purchase: My credit score was 725, qualifying me for favorable financing terms.

I made a $2,000 down payment. The vehicle's sticker price was approximately $50,000. Despite these factors, I now have reason to believe that I was misled and taken advantage of during the sales and financing process. In 2025, while visiting another Hyundai dealership, a manager reviewed my vehicle and financing details and informed me that the terms of my deal appeared highly irregular and indicative of deceptive sales practices.

This was the first time I became aware that I may have been misled or overcharged. Additionally, after contacting Hyundai Motor Finance directly, I was informed that the documentation they received from Southtowne Hyundai reflects that I made a $0 down payment, which directly contradicts the $2,000 down payment I paid at the time of purchase. This discrepancy raises serious concerns regarding the accuracy and integrity of the paperwork submitted on my behalf. Hyundai Motor Finance told me to gather documents and that they would investigate it but later said there is nothing they could do even though they saw the red flags.

After finding out that the price jumped to about $71,000, I believe Southtowne Hyundai and Hyundai Motor Finance engaged in the following: Deceptive sales tactics with failure to clearly disclose the true financial terms of the agreement. Misrepresentation of pricing and/or financing, which caused the final deal to not align with what would be expected given my creditworthiness and down payment. Falsification or inaccurate reporting of financial documents by reporting a $0 down payment to the finance company despite receiving $2,000 from me. Potential fraud of structuring a deal in a way that unfairly benefited the dealership at my expense without my informed consent.

As a disabled veteran being up and down with my health, I feel I may have been specifically targeted or taken advantage of, which is deeply concerning and unacceptable. This situation has caused: Financial strain due to unfavorable loan terms, emotional distress upon discovering the alleged deception, and loss of trust in the dealership and car-buying process.

I entered this transaction in good faith, trusting that I was being treated fairly and transparently. Instead, I now believe I was misled into a deal that does not reflect my financial qualifications or the true value of the vehicle.
Cons:
  • Dealer & finance disconnect
  • Payment & balance discrepancies
  • Poor customer service

User's recommendation: Find a different Finance company

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Resolved
William C Opo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Resolved: Great

Updated by user Jun 02, 2026

I was able to make my payment I'm finding hard to get it to a website that I can make my payment because the app is not working on my phone. That sometimes your app doesn't download right on your phone so you cannot get into the app to pay your bills or checker statements or anything.

Original review May 18, 2026

Yes very good customer service and resolve my issue very fast no issues. I believe this is a very good bike and they take very good care of their customers I'm very happy with the bank

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Anonymous
map-marker San Jose, California

Bought a new car

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I accidentally opened a negative review. I do not have anything negative to report. It was all positive.

User's recommendation: I would recommend the hyundai vehicles and dealership

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Wanda R Crv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buckeye, Arizona

Needed help

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I couldn't get in the system to make a payment. I couldn't get a person to help me do it. When I finally reached a very pleasant person, she had to escalate to another level.

Pros:
  • If i could access the system it would be great
Cons:
  • I can not get into the system to pay

User's recommendation: I need it fixed so I can make my payment easily. I’ve been trying to navigate your system for over a week.

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1 comment
Guest

Me, too. When I called, I got a young lady whose English left some thing to be desired.

I just hung up.

The dealership said they couldn't help. This a giant pain in the posterior.

Anonymous
map-marker Kissimmee, Florida

Billing date/ Talking to an English speaking rep

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AI Highlights
  • - Lease with Hyundai denies changing payment date, causing late payments.
  • - Automated calls occur daily despite payment after payday.

I have a lease with Hyundai. When I tried to change the payment date, it was denied because it's a lease.

So, now my payment is always 9 to 10 days late because that's my pay schedule.

I make the payment online immediately after my salary is deposited, yet their robot continues to call me two to three times a day. When I call to speak with a person, I get someone who I can't understand and can not help me!

User's recommendation: Be aware of the date you sign to lease, because you are stuck with it.

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Anonymous
map-marker Lutz, Florida

Principal balance on monthly statement shows shows $218 vs pay off quote of $2187.daily rate is $1.21.called customer service 5 times in past 12 months.they can’t explain the difference

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Said they would look into it and get back to me.been 1 year havent heard from them despite 5 calls .. crickets

User's recommendation: Stay away from hmf

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Jasiyah Ool
map-marker Fort Washington, Maryland

Great service

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Very knowledgeable was able to help with every question I will miss your customer support and service

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Cynthia A Dbp
map-marker New York, New York

Company does not value their customers.

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No more Hyundai. I will notify as many people as I can to avoid Hyundai.

I have been a steady customer for over 10 years. This vehicle will be my last with them.

User's recommendation: Hyundai does not value their customers like other companies.

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William C Opo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

I'm not mad at that was the only number I could find to call to make my payment was very easy and very good

AI Highlights
  • - Lines were easy to talk to and prompts were easy; post a number online.
  • - The app is hard to navigate; it took almost an hour to find a number for payment.

These lines were easy to talk to; the prompts were easy, and it was very seamless. I think you should post something online showing your number that people can call easier to make payments on the phone.

The app is very hard to navigate, and I think you should make sure people can reach you much easier. It took me almost an hour to find a number where I could get a hold of somebody to make a payment.

User's recommendation: You should make a number available for people to call to make payments over the phone it's too hard to navigate the app and every time I try I get kicked out

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Anonymous
map-marker Springfield, Illinois

Payment arrangement

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They told me to ask a family member to pay my car bill. Like what the **** are you serious??? NO they should have a zero star

User's recommendation: don't get a loan

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Victor G Eyj
map-marker Houston, Texas

To come pick up my 2024 ******, ***n’t afford the payment

I lost my job, having issues with my health, and have to let go of my car. Can't afford it. I have it parked at the ***, *** Walmart parking lot!

Preferred solution: To return car back to you

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Arlyn Ybw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Still waiting for a response or title

Updated by user May 22, 2026

I did not request this. Please stop.

Original review May 06, 2026

Still waiting for help with this. Can u help me move forward? This car is totaled and I have been unable to resolve this

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Hennessey Iib
map-marker Newnan, Georgia

Continuous calls after trade in

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I had a 2024 Hyundai Sante Fe and once traded the vehicle in for a totally different vehicle and not a Hyundai. They keep calling and contacting me when I clearly no longer have the vehilcle

User's recommendation: Beware and possibly get your financing from another company and they don't have grace periods either.

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Anonymous
map-marker Atlanta, Georgia

THEY REPORT INCORRECT INFO AND DROPED MY CRDIT SCORE 66 POINTS

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THEY REOPRT LATE PAYMENT WHICH IVE NEVER MADE A LATE PAYMNET IN 6 LEASES IVE HAD TERRIBLE COMPANY DONT FINANCE WITH THEM , NO ONE CARES

User's recommendation: DONT DO BUSINESS THEY ARE HORRIBLE

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